Deloitte

Technology engineering services partnering with AWS

From 2021 to 2025, I worked for Deloitte’s Cloud Engineering team. A focus on strategic cloud transformation incorporating well architected operational execution. From major telcos to financial institutions, pushing forward New Zealand’s largest enterprises to move fast with AWS. I’ve had the privilege of supporting critical moments from helping public sector rollout COVID-19 outbreak solutions for the country to guiding private sector teams through high-stakes incidents. Being trusted during those moments that matter most is what drives me in being an excellent consultant.

My role at Deloitte

Highlights

  • AWS Operate

    I helped manage and scale a DevSecOps monitoring product designed to track 250+ servers, 50+ database, other AWS resources providing on-demand support for their cloud infrastructure across telecommunications infrastructure, energy and water utilities companies. Launching cloud ops dashboards giving deep insights into operational compliance, cost and efficiency

    Work Example

  • AWS Connect

    I developed and designed customised contact center solutions that address customer compliance, and workflow needs, improved cost, streamlined operations, included third party integration tools such as ServiceNow and Salesforce. Leveraged AI-driven enhancements to deliver a more intelligent, personalised experience

    Work Example

  • Covid-19 Vaccination Tracker AWS Pinpoint

    I was an engineer for COVID-19 vaccination tracker during a global health outbreak impacting New Zealanders. Deloitte’s solutions leveraged AWS Pinpoint and robust data processing through AWS Glue. I validated critical health data to mitigate risks to public health and enabling safe, timely vaccine delivery at scale across the country. This project was featured at the Las Vegas AWS ReInvent 2022

    Work Example

Testimonials

  • I had the pleasure of working with Heenal as part of the cloud engineering team, and she was a tremendous asset throughout the engagement. Her communication skills are excellent, and she consistently demonstrated professionalism and clarity in all interactions. Heenal worked collaboratively with both internal stakeholders and external partners, helping to deliver cloud engineering solutions to a high standard. Her strong team-oriented mindset and focus on improving team processes made a noticeable impact on the efficiency and effectiveness of our work.

    Thomas Quirke
    Senior Cloud Engineer at Contact Energy (Client)

  • "I’ve been impressed by Heenal’s dedication to going above and beyond for her operate clients, delivering resilient technical outcomes and serving as a trusted alliance partner. I would choose to work with her without hesitation. Her blend of expertise, strategic thinking, and genuine client care makes her invaluable in any engagement."

    Puja Govil
    Technical Account Manager at AWS

  • “Security and quality is always top of mind for her. She's highly independent, kind, responsible and someone I strongly always want on my team”

    Shyam Kumar
    Specialist Lead / AWS Golden Jacket at Deloitte

  • “Working with Heenal for 2+ years, I've found her incredibly passionate at leveraging AWS and ensure others succeed in the cloud too. She's definitely an asset to any company/team ”

    Kobe Xu
    Cloud Engineering Manager at Deloitte

  • “Heenal is an AWS Superstar and Artifical Intelligence Queen. She has been an exceptional part of Deloitte AWS team growth, ensuring high cloud talent succeed in our pipeline”

    Tariq Shaikh
    Associate Director / AWS Golden Jacket at Deloitte

  • “I've worked closely with Heenal for 3yrs. It's been a pleasure working with her, I remember when she first joined and seeing how much she's grown. I wish her all the best!”

    Robert Thornley
    Contact Energy Cloud Engineer (Client)